:root{--sidebar-bg: #0f172a;--sidebar-fg: #cbd5e1;--sidebar-muted: #64748b;--accent: #6366f1;--accent-strong: #4f46e5;--accent-soft: #eef2ff;--bg: #f8fafc;--surface: #ffffff;--border: #e2e8f0;--text: #0f172a;--text-soft: #475569;--text-muted: #94a3b8;--green: #10b981;--amber: #f59e0b;--red: #ef4444;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);--shadow-md: 0 4px 16px rgba(15, 23, 42, .08);--shadow-lg: 0 12px 40px rgba(15, 23, 42, .18);--radius: 12px;--radius-lg: 16px;--font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:var(--font);font-size:14px;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased}button{font-family:inherit;font-size:inherit;color:inherit;background:none;border:none;padding:0;cursor:pointer}input,select,textarea{font-family:inherit;font-size:inherit;color:var(--text)}h1,h2,h3,h4,p{margin:0}.app-shell{display:flex;height:100vh;overflow:hidden}.content{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}.splash{height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;color:var(--text-soft)}.sidebar{width:232px;flex-shrink:0;background:var(--sidebar-bg);color:var(--sidebar-fg);display:flex;flex-direction:column;padding:18px 12px}.sidebar-brand{display:flex;align-items:center;gap:10px;padding:4px 10px 18px}.sidebar-brand-name{font-size:17px;font-weight:700;color:#fff;letter-spacing:-.01em}.sidebar-nav{display:flex;flex-direction:column;gap:2px;flex:1}.nav-item{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:10px;color:var(--sidebar-fg);text-decoration:none;font-weight:500;transition:background .15s ease,color .15s ease}.nav-item:hover{background:#ffffff0f;color:#fff}.nav-item.active{background:var(--accent);color:#fff;box-shadow:0 4px 14px #6366f159}.nav-badge{margin-left:auto}.sidebar-foot{border-top:1px solid rgba(255,255,255,.08);padding-top:12px}.sidebar-user{display:flex;align-items:center;gap:10px;padding:4px 6px}.sidebar-user-meta{flex:1;min-width:0;display:flex;flex-direction:column}.sidebar-user-name{color:#fff;font-weight:600;font-size:13px;display:flex;align-items:center;gap:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-role{font-size:11px;color:var(--sidebar-muted);letter-spacing:.06em}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:9px 16px;border-radius:10px;font-weight:600;font-size:13.5px;border:1px solid transparent;transition:background .15s ease,box-shadow .15s ease,transform .05s ease}.btn:active{transform:translateY(1px)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--accent);color:#fff;box-shadow:0 2px 8px #6366f159}.btn-primary:hover:not(:disabled){background:var(--accent-strong)}.btn-ghost{background:var(--surface);border-color:var(--border);color:var(--text-soft)}.btn-ghost:hover:not(:disabled){background:var(--bg);color:var(--text)}.btn-sm{padding:6px 12px;font-size:12.5px;border-radius:8px}.btn-block{width:100%}.icon-btn{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:9px;color:var(--text-soft);border:1px solid var(--border);background:var(--surface);transition:background .15s ease,color .15s ease;flex-shrink:0}.icon-btn:hover:not(:disabled){background:var(--accent-soft);color:var(--accent-strong)}.icon-btn:disabled{opacity:.5;cursor:not-allowed}.icon-btn-danger:hover:not(:disabled){background:#fef2f2;color:var(--red)}.icon-btn-dark{background:#ffffff0f;border-color:#ffffff1a;color:var(--sidebar-fg)}.icon-btn-dark:hover:not(:disabled){background:#ffffff24;color:#fff}.avatar{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;color:#fff;font-size:12.5px;font-weight:700;flex-shrink:0;letter-spacing:.02em}.avatar-sm{width:26px;height:26px;font-size:10.5px}.avatar-lg{width:46px;height:46px;font-size:15px}.dot{display:inline-block;width:8px;height:8px;border-radius:50%;flex-shrink:0}.dot-online{background:var(--green);box-shadow:0 0 0 3px #10b9812e}.dot-offline{background:#cbd5e1}.badge{display:inline-flex;align-items:center;justify-content:center;min-width:19px;height:19px;padding:0 6px;border-radius:10px;background:var(--red);color:#fff;font-size:11px;font-weight:700}.pill{display:inline-flex;align-items:center;padding:2px 9px;border-radius:999px;font-size:10.5px;font-weight:700;letter-spacing:.05em;text-transform:capitalize}.pill-waiting{background:#fef3c7;color:#b45309}.pill-offered{background:#e0e7ff;color:var(--accent-strong)}.pill-active{background:#d1fae5;color:#047857}.pill-closed{background:#f1f5f9;color:var(--text-muted)}.pill-missed{background:#fee2e2;color:#b91c1c}.chip{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border-radius:999px;background:var(--bg);border:1px solid var(--border);color:var(--text-soft);font-size:11px;font-weight:600;max-width:160px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chip-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.empty-hint{color:var(--text-muted);padding:22px 16px;text-align:center;font-size:13px}.spin-soft{animation:pulse-soft 1s ease-in-out infinite}@keyframes pulse-soft{50%{opacity:.35}}.field{display:flex;flex-direction:column;gap:6px}.field>span{font-size:12px;font-weight:600;color:var(--text-soft)}.field input,.field select,.field textarea,.filters select,.admin-inline-form input,.team-add-row select{padding:9px 12px;border:1px solid var(--border);border-radius:10px;background:var(--surface);outline:none;transition:border-color .15s ease,box-shadow .15s ease}.field input:focus,.field select:focus,.field textarea:focus,.admin-inline-form input:focus{border-color:var(--accent);box-shadow:0 0 0 3px #6366f126}.field textarea{resize:vertical}.form-error{background:#fef2f2;border:1px solid #fecaca;color:#b91c1c;padding:10px 14px;border-radius:10px;font-size:13px;margin-bottom:8px}.check-field{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--text-soft);cursor:pointer}.login-page{height:100vh;display:flex;align-items:center;justify-content:center;background:radial-gradient(1000px 500px at 20% -10%,rgba(99,102,241,.16),transparent),radial-gradient(800px 400px at 90% 110%,rgba(99,102,241,.12),transparent),var(--bg);padding:24px}.login-card{width:380px;max-width:100%;padding:34px 32px;display:flex;flex-direction:column;gap:16px;box-shadow:var(--shadow-lg)}.login-logo{display:flex;flex-direction:column;align-items:center;gap:8px;margin-bottom:6px;text-align:center}.login-logo h1{font-size:22px;letter-spacing:-.02em}.login-logo p{color:var(--text-muted);font-size:13px}.login-hint{display:flex;flex-direction:column;gap:4px;margin-top:6px;padding-top:14px;border-top:1px dashed var(--border)}.login-hint span{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--text-muted)}.login-hint code{font-size:12px;color:var(--text-soft);background:var(--bg);padding:3px 8px;border-radius:6px}.page{flex:1;overflow-y:auto;padding:26px 30px;display:flex;flex-direction:column;gap:18px}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}.page-head h2{font-size:21px;letter-spacing:-.02em}.page-sub{color:var(--text-muted);font-size:13px;margin-top:3px}.filters{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.filters select{min-width:140px}.inbox-layout{flex:1;display:flex;min-height:0}.conv-list{width:312px;flex-shrink:0;border-right:1px solid var(--border);background:var(--surface);display:flex;flex-direction:column;min-height:0}.conv-tabs{display:flex;gap:4px;padding:12px 12px 10px;border-bottom:1px solid var(--border)}.conv-tab{display:inline-flex;align-items:center;gap:6px;padding:7px 13px;border-radius:999px;font-weight:600;font-size:13px;color:var(--text-soft);transition:background .15s ease,color .15s ease}.conv-tab:hover{background:var(--bg)}.conv-tab.active{background:var(--accent-soft);color:var(--accent-strong)}.conv-tab-count{background:var(--accent);color:#fff;font-size:10.5px;font-weight:700;min-width:18px;height:18px;padding:0 5px;border-radius:9px;display:inline-flex;align-items:center;justify-content:center}.conv-scroll{flex:1;overflow-y:auto;padding:8px;display:flex;flex-direction:column;gap:4px}.conv-item{display:flex;gap:11px;padding:11px 12px;border-radius:var(--radius);text-align:left;width:100%;transition:background .12s ease;border:1px solid transparent}.conv-item:hover{background:var(--bg)}.conv-item.selected{background:var(--accent-soft);border-color:#c7d2fe}.conv-item-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.conv-item-top{display:flex;justify-content:space-between;align-items:baseline;gap:8px}.conv-item-name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-item-when{font-size:11px;color:var(--text-muted);flex-shrink:0}.conv-item-bottom{display:flex;justify-content:space-between;align-items:center;gap:8px}.conv-item-preview{font-size:12.5px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-item-tags{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.chatpane{flex:1;display:flex;min-width:0;min-height:0}.chat-main{flex:1;min-width:0;display:flex;flex-direction:column;min-height:0}.chat-head{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:13px 20px;border-bottom:1px solid var(--border);background:var(--surface)}.chat-head-id{display:flex;align-items:center;gap:12px;min-width:0}.chat-head-meta{min-width:0;display:flex;flex-direction:column;gap:3px}.chat-head-name{font-weight:700;display:flex;align-items:center;gap:7px}.chat-head-sub{font-size:12px;color:var(--text-muted);display:flex;align-items:center;gap:8px;flex-wrap:wrap}.chat-head-actions{display:flex;gap:7px;align-items:center;flex-shrink:0}.watch-banner{display:flex;align-items:center;gap:8px;padding:9px 20px;background:#fffbeb;border-bottom:1px solid #fde68a;color:#92400e;font-size:12.5px;font-weight:500}.chat-scroll{flex:1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:8px;background:radial-gradient(700px 300px at 80% 0%,rgba(99,102,241,.045),transparent),var(--bg)}.day-sep{display:flex;align-items:center;gap:12px;margin:10px 0 6px}.day-sep:before,.day-sep:after{content:"";flex:1;height:1px;background:var(--border)}.day-sep span{font-size:11px;font-weight:600;color:var(--text-muted);letter-spacing:.04em}.msg-row{display:flex}.msg-row-own{justify-content:flex-end}.msg-row-other{justify-content:flex-start}.msg-row-system{justify-content:center;margin:4px 0}.msg-system{font-size:11.5px;color:var(--text-muted);background:var(--surface);border:1px solid var(--border);padding:4px 12px;border-radius:999px}.msg-bubble{max-width:min(72%,520px);padding:9px 13px 7px;border-radius:14px;display:flex;flex-direction:column;gap:3px;box-shadow:var(--shadow-sm);animation:msg-in .16s ease}@keyframes msg-in{0%{opacity:0;transform:translateY(4px)}}.msg-bubble-own{background:var(--accent);color:#fff;border-bottom-right-radius:4px}.msg-bubble-other{background:var(--surface);border:1px solid var(--border);border-bottom-left-radius:4px}.msg-sender{font-size:10.5px;font-weight:700;opacity:.75}.msg-text{white-space:pre-wrap;word-break:break-word;line-height:1.45}.msg-meta{display:flex;align-items:center;gap:4px;align-self:flex-end}.msg-time{font-size:10px;opacity:.65}.tick{display:inline-flex}.tick-pending{opacity:.45}.tick-sent,.tick-delivered{opacity:.75}.msg-bubble-own .tick-read{color:#a5f3fc}.tick-read{color:var(--accent)}.typing-bubble{flex-direction:row;gap:5px;padding:12px 14px;align-items:center}.typing-dot{width:7px;height:7px;border-radius:50%;background:var(--text-muted);animation:typing-bounce 1.2s infinite}.typing-dot:nth-child(2){animation-delay:.15s}.typing-dot:nth-child(3){animation-delay:.3s}@keyframes typing-bounce{0%,60%,to{transform:translateY(0);opacity:.5}30%{transform:translateY(-4px);opacity:1}}.file-card,.call-card{display:flex;align-items:center;gap:11px;min-width:210px;padding:4px 0}.file-card-icon,.call-card-icon{width:38px;height:38px;border-radius:10px;display:flex;align-items:center;justify-content:center;background:#6366f11f;color:var(--accent-strong);flex-shrink:0}.msg-bubble-own .file-card-icon,.msg-bubble-own .call-card-icon{background:#fff3;color:#fff}.file-card-meta,.call-card-meta{min-width:0;flex:1;display:flex;flex-direction:column;gap:2px}.file-card-name,.call-card-title{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}.file-card-sub,.call-card-sub{font-size:11px;opacity:.7}.file-card-download{width:32px;height:32px;border-radius:9px;display:flex;align-items:center;justify-content:center;color:inherit;background:#6366f11f;flex-shrink:0}.msg-bubble-own .file-card-download{background:#fff3}.file-card-download:hover{opacity:.8}.composer{display:flex;align-items:flex-end;gap:9px;padding:13px 18px;border-top:1px solid var(--border);background:var(--surface)}.composer-input{flex:1;min-height:40px;max-height:140px;padding:10px 14px;border:1px solid var(--border);border-radius:12px;resize:none;outline:none;line-height:1.4;background:var(--bg);transition:border-color .15s ease,box-shadow .15s ease}.composer-input:focus{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #6366f121}.btn-send{width:40px;height:40px;padding:0;border-radius:12px}.composer-closed{flex:1;text-align:center;color:var(--text-muted);font-size:13px;padding:10px}.chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;color:var(--text-soft);font-weight:600;padding:30px;text-align:center}.chat-empty-page{background:var(--bg)}.chat-empty-icon{color:#c7d2fe;margin-bottom:6px}.chat-empty-sub{color:var(--text-muted);font-weight:400;font-size:13px}.chat-side{width:288px;flex-shrink:0;border-left:1px solid var(--border);background:var(--surface);overflow-y:auto;padding:18px 18px 24px;display:flex;flex-direction:column;gap:22px}.side-section h4{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--text-muted);margin-bottom:12px}.side-visitor{display:flex;align-items:center;gap:12px;margin-bottom:14px}.side-visitor-name{font-weight:700;display:flex;align-items:center;gap:7px}.side-visitor-sub{font-size:12px;color:var(--text-muted);margin-top:2px}.side-kv{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:7px 0;border-top:1px solid var(--border);font-size:12.5px}.side-k{color:var(--text-muted);display:flex;align-items:center;gap:5px;flex-shrink:0}.side-v{font-weight:600;display:flex;align-items:center;gap:6px;min-width:0}.side-v-trunc{max-width:150px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:inline-block}.timeline{display:flex;flex-direction:column;gap:0}.timeline-item{display:flex;gap:12px;position:relative;padding-bottom:16px}.timeline-item:not(:last-child):before{content:"";position:absolute;left:4.5px;top:14px;bottom:0;width:1.5px;background:var(--border)}.timeline-dot{width:10px;height:10px;border-radius:50%;margin-top:4px;flex-shrink:0;background:var(--accent)}.timeline-dot.reason-auto{background:var(--green)}.timeline-dot.reason-offer{background:var(--amber)}.timeline-dot.reason-transfer{background:var(--accent)}.timeline-body{display:flex;flex-direction:column;gap:2px;font-size:12.5px}.timeline-title strong{font-weight:700}.timeline-sub{color:var(--text-soft)}.timeline-when{color:var(--text-muted);font-size:11px}.site-switcher{display:flex;gap:8px;flex-wrap:wrap}.site-pill{display:inline-flex;align-items:center;gap:8px;padding:8px 15px;border-radius:999px;border:1px solid var(--border);background:var(--surface);font-weight:600;font-size:13px;color:var(--text-soft);transition:all .15s ease}.site-pill:hover{border-color:#c7d2fe}.site-pill.active{background:var(--accent-soft);border-color:var(--accent);color:var(--accent-strong)}.visitor-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:14px}.visitor-card{padding:18px;display:flex;flex-direction:column;gap:13px;transition:box-shadow .15s ease,transform .15s ease}.visitor-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.visitor-card-top{display:flex;align-items:center;gap:12px}.visitor-card-name{font-weight:700;display:flex;align-items:center;gap:7px}.visitor-card-sub{font-size:12px;color:var(--text-muted);display:block;margin-top:2px}.visitor-card-page{background:var(--bg);border:1px solid var(--border);border-radius:10px;padding:8px 11px;display:flex;flex-direction:column;gap:2px;overflow:hidden}.visitor-card-page-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted)}.visitor-card-page-url{font-size:12px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.visitor-card-page-idle{color:var(--text-muted);font-size:12.5px}.visitor-card-cta{align-self:flex-start}.empty-state{grid-column:1 / -1;padding:44px;display:flex;flex-direction:column;align-items:center;gap:8px;color:var(--text-soft);font-weight:600}.empty-state-icon{color:#c7d2fe}.monitoring-page{padding-bottom:0}.monitoring-layout{flex:1;display:flex;min-height:0;border:1px solid var(--border);border-radius:var(--radius-lg) var(--radius-lg) 0 0;overflow:hidden;background:var(--surface)}.monitoring-list{width:320px;flex-shrink:0;border-right:1px solid var(--border);overflow-y:auto;padding:8px;display:flex;flex-direction:column;gap:4px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px}.stat-card{padding:18px 20px;display:flex;flex-direction:column;gap:4px;border-top:3px solid var(--accent)}.stat-card.stat-active{border-top-color:var(--green)}.stat-card.stat-waiting{border-top-color:var(--amber)}.stat-card.stat-closed{border-top-color:#94a3b8}.stat-card.stat-missed{border-top-color:var(--red)}.stat-card.stat-csat{border-top-color:#f59e0b}.stat-card.stat-csat .stat-value{color:#b45309}.stat-value{font-size:26px;font-weight:800;letter-spacing:-.02em}.stat-label{font-size:12px;font-weight:600;color:var(--text-muted)}.report-card{padding:20px 22px;display:flex;flex-direction:column;gap:14px}.report-card h3{font-size:15px}.bar-chart{display:flex;flex-direction:column;gap:10px}.bar-row{display:grid;grid-template-columns:170px 1fr 36px;align-items:center;gap:12px}.bar-label{display:flex;align-items:center;gap:9px;font-weight:600;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bar-track{background:var(--bg);border-radius:999px;height:14px;overflow:hidden}.bar-fill{height:100%;border-radius:999px;background:linear-gradient(90deg,var(--accent),#818cf8);transition:width .4s ease}.bar-value{font-weight:700;text-align:right;font-size:13px}.table{width:100%;border-collapse:collapse;font-size:13.5px}.table th{text-align:left;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted);padding:12px 14px;border-bottom:1px solid var(--border)}.table td{padding:11px 14px;border-bottom:1px solid var(--border)}.table tr:last-child td{border-bottom:none}.table .num{text-align:right}.cell-user{display:inline-flex;align-items:center;gap:9px;font-weight:600}.role-badge{display:inline-flex;padding:2px 9px;border-radius:999px;font-size:10.5px;font-weight:700;letter-spacing:.05em}.role-admin{background:#ede9fe;color:#6d28d9}.role-lead{background:#e0e7ff;color:var(--accent-strong)}.role-csr{background:#f1f5f9;color:var(--text-soft)}.seg-tabs{display:inline-flex;background:var(--surface);border:1px solid var(--border);padding:4px;border-radius:12px;gap:3px}.seg-tab{padding:7px 17px;border-radius:9px;font-weight:600;font-size:13px;color:var(--text-soft);transition:all .15s ease}.seg-tab.active{background:var(--accent);color:#fff;box-shadow:0 2px 8px #6366f14d}.admin-tab{display:flex;flex-direction:column;gap:14px}.admin-add{align-self:flex-start}.admin-list{display:flex;flex-direction:column;gap:14px}.admin-form{padding:22px;display:flex;flex-direction:column;gap:16px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.field-wide{grid-column:1 / -1}.color-field{display:flex;gap:8px;align-items:center}.color-field input[type=color]{width:42px;height:38px;padding:3px;border:1px solid var(--border);border-radius:9px;background:var(--surface);cursor:pointer}.color-field input[type=text],.color-field input:not([type=color]){flex:1}.website-card{padding:20px 22px;display:flex;flex-direction:column;gap:13px}.website-card-head{display:flex;align-items:center;gap:13px}.website-swatch{width:40px;height:40px;border-radius:11px;flex-shrink:0;box-shadow:inset 0 0 0 1px #0f172a14}.website-card-meta{flex:1;min-width:0}.website-card-name{font-weight:700;font-size:15px;display:block}.website-card-sub{font-size:12.5px;color:var(--text-muted);display:block;margin-top:2px}.website-card-greeting{color:var(--text-soft);font-size:13px;font-style:italic}.embed-row{display:flex;flex-direction:column;gap:8px;background:var(--bg);border:1px solid var(--border);border-radius:12px;padding:13px 15px}.embed-meta{display:flex;align-items:center;gap:10px}.embed-label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted)}.embed-key{font-size:12.5px;background:var(--surface);border:1px solid var(--border);padding:3px 9px;border-radius:7px}.embed-snippet{margin:0;font-size:12px;background:var(--sidebar-bg);color:#a5b4fc;padding:11px 14px;border-radius:9px;overflow-x:auto;white-space:pre}.embed-row .btn{align-self:flex-start}.admin-inline-form{display:flex;gap:9px;align-items:center}.admin-inline-form input{width:260px}.team-card{padding:20px 22px;display:flex;flex-direction:column;gap:12px}.team-card-head{display:flex;align-items:center;justify-content:space-between}.team-card-head h3{font-size:15px}.team-add-row{display:flex;gap:10px;align-items:center;background:var(--bg);border:1px solid var(--border);border-radius:10px;padding:10px 12px}.team-add-row select{flex:1}.team-members{display:flex;flex-direction:column}.team-member-row{display:flex;align-items:center;gap:11px;padding:9px 4px;border-top:1px solid var(--border)}.team-member-row:first-child{border-top:none}.team-member-name{flex:1;font-weight:600;display:flex;align-items:center;gap:7px;min-width:0}.team-member-role{font-size:11.5px;color:var(--text-muted);font-weight:600;width:52px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;z-index:60;animation:fade-in .14s ease}@keyframes fade-in{0%{opacity:0}}.modal{width:430px;max-width:calc(100vw - 40px);max-height:calc(100vh - 80px);overflow-y:auto;background:var(--surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);padding:22px 24px;display:flex;flex-direction:column;gap:14px;animation:modal-in .16s ease}@keyframes modal-in{0%{opacity:0;transform:translateY(8px) scale(.98)}}.modal-head{display:flex;align-items:center;justify-content:space-between}.modal-head h3{font-size:16px}.modal-sub{color:var(--text-muted);font-size:13px;margin-top:-8px}.modal-list{display:flex;flex-direction:column;gap:6px}.modal-row{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:var(--radius);border:1px solid var(--border);text-align:left;transition:border-color .15s ease,background .15s ease}.modal-row:hover:not(:disabled){border-color:var(--accent);background:var(--accent-soft)}.modal-row:disabled{opacity:.55;cursor:not-allowed}.modal-row-main{flex:1;min-width:0}.modal-row-name{font-weight:600;display:flex;align-items:center;gap:7px}.modal-row-sub{font-size:12px;color:var(--text-muted);margin-top:2px}.modal-visitor{display:flex;align-items:center;gap:12px}.modal-actions{display:flex;justify-content:flex-end;gap:9px}.toast-stack{position:fixed;top:18px;right:18px;display:flex;flex-direction:column;gap:10px;z-index:100;width:330px;max-width:calc(100vw - 36px)}.toast{display:flex;gap:12px;align-items:flex-start;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);padding:14px 15px;animation:toast-in .2s ease}@keyframes toast-in{0%{opacity:0;transform:translate(14px)}}.toast-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.toast-title{font-weight:700;font-size:13.5px}.toast-sub{font-size:12.5px;color:var(--text-soft)}.toast-error{border-left:4px solid var(--red)}.toast-success{border-left:4px solid var(--green)}.toast-info{border-left:4px solid var(--accent)}.toast-close{width:26px;height:26px;border:none}.toast-actions{display:flex;gap:8px;margin-top:7px}.toast-call{border-left:4px solid var(--green)}.toast-call-icon{width:38px;height:38px;border-radius:50%;background:#d1fae5;color:#047857;display:flex;align-items:center;justify-content:center;flex-shrink:0;animation:ring-pulse 1.4s ease infinite}@keyframes ring-pulse{0%,to{box-shadow:0 0 #10b98159}50%{box-shadow:0 0 0 8px #10b98100}}.call-overlay{position:fixed;bottom:22px;right:22px;width:380px;max-width:calc(100vw - 44px);background:var(--sidebar-bg);color:#e2e8f0;border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);z-index:90;display:flex;flex-direction:column;max-height:calc(100vh - 44px);overflow:hidden;border:1px solid rgba(255,255,255,.08)}.call-overlay-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid rgba(255,255,255,.08)}.call-overlay-title{display:flex;align-items:center;gap:9px;font-weight:700;font-size:13.5px;color:#fff}.call-media-error{padding:8px 14px;background:#ef444426;color:#fca5a5;font-size:12px}.call-grid{display:grid;gap:8px;padding:12px;min-height:0;overflow-y:auto}.call-overlay-head,.call-controls{flex-shrink:0}.call-grid-video{grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}.call-grid-audio{grid-template-columns:repeat(auto-fit,minmax(100px,1fr))}.call-tile{position:relative;border-radius:12px;overflow:hidden;background:#1e293b;aspect-ratio:4 / 3;display:flex;align-items:center;justify-content:center}.call-grid-audio .call-tile{aspect-ratio:1 / 1}.call-tile video{width:100%;height:100%;object-fit:cover}.call-tile-avatar{width:52px;height:52px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:17px}.call-tile-label{position:absolute;left:8px;bottom:7px;font-size:10.5px;font-weight:600;background:#0f172ab3;padding:2px 8px;border-radius:999px;max-width:calc(100% - 16px);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.call-ringing{grid-column:1 / -1;text-align:center;color:#94a3b8;font-size:12.5px;padding:10px}.call-controls{display:flex;justify-content:center;gap:12px;padding:12px 14px 16px}.call-btn{width:44px;height:44px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#ffffff1a;color:#fff;transition:background .15s ease}.call-btn:hover{background:#fff3}.call-btn-off{background:#ffffffd9;color:var(--sidebar-bg)}.call-btn-hangup{background:var(--red)}.call-btn-hangup:hover{background:#dc2626}.call-invite-pop{position:absolute;top:50px;right:12px;width:250px;background:#1e293b;border:1px solid rgba(255,255,255,.1);border-radius:12px;box-shadow:var(--shadow-lg);padding:10px;display:flex;flex-direction:column;gap:4px;z-index:5}.call-invite-head{display:flex;align-items:center;justify-content:space-between;font-weight:700;font-size:12.5px;padding:2px 4px 6px;color:#fff}.call-invite-row{display:flex;align-items:center;gap:9px;padding:7px 8px;border-radius:9px;color:#e2e8f0;text-align:left;font-size:13px;transition:background .12s ease}.call-invite-row:hover{background:#ffffff14}.call-invite-role{margin-left:auto;font-size:10.5px;color:#94a3b8;font-weight:700}.call-invite-pop .empty-hint{color:#94a3b8;padding:12px}@media(max-width:1100px){.chat-side{display:none}}@media(max-width:900px){.sidebar{width:64px;padding:16px 8px}.sidebar-brand-name,.nav-item span:not(.badge),.sidebar-user-meta{display:none}.nav-item{justify-content:center}.sidebar-user{flex-direction:column;gap:8px}.conv-list,.monitoring-list{width:250px}.form-grid{grid-template-columns:1fr}}